Terms of Service | Cendol X

Welcome to Cendol X. These Terms of Service govern your use of our website and e-commerce platform. By accessing or using our services, you agree to be bound by these terms. Please read them carefully before making any purchases or using our services.

1Agreement to Terms

By using Cendol X, you confirm that you:

Are at least 18 years old or have parental/guardian consent
Have the legal capacity to enter into binding contracts
Will use our services in compliance with all applicable laws
Accept these terms and our Privacy Policy

If you do not agree to these terms, you must not use our services.

2Account Registration

To make purchases, you must create an account. You are responsible for:

Providing accurate, current, and complete information
Maintaining the security of your password and account
All activities that occur under your account
Notifying us immediately of any unauthorized use

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

3Products and Services

We strive to provide accurate product descriptions and images, but we cannot guarantee that:

Product descriptions are completely accurate, current, or error-free
Product colors will appear exactly as shown on your screen
All products will be available at all times
Pricing is free from errors or omissions

We reserve the right to limit quantities, discontinue products, and correct pricing errors. If a pricing error occurs, we will contact you before processing your order.

4Orders and Payments

Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing or product information, or suspected fraud.

Payment Terms

Payment must be made at the time of order placement
We accept various payment methods as displayed at checkout
All prices are in the currency displayed on the website
You authorize us to charge your payment method for the total order amount

Flash Lot Payment Plans

For Flash Lot purchases with daily payment plans:

You must make consecutive daily payments as scheduled
Missing payments may result in forfeiture of progress and rewards
Completion of all payments is required to earn the product reward
Task submissions must be genuine and meet specified requirements

5Shipping and Delivery

Shipping terms and delivery times vary by location and product:

Delivery estimates are not guaranteed and may vary
Risk of loss passes to you upon delivery to the shipping carrier
You are responsible for providing accurate shipping information
Additional customs or import duties are your responsibility

Please inspect packages upon delivery and report any damage or discrepancies immediately.

6Returns and Refunds

Our return and refund policy includes:

Returns must be requested within the specified return period
Products must be unused, in original packaging, and in resalable condition
Proof of purchase is required for all returns and exchanges
Certain items may be non-returnable (e.g., personalized products, intimate items)
Refunds will be processed to the original payment method
Shipping costs are non-refundable unless the error was ours

For detailed return procedures, please visit our Returns & Exchanges page or contact customer service.

7Affiliate and Referral Program

Participants in our affiliate or multi-level marketing program agree to:

Comply with all applicable laws and regulations regarding marketing and advertising
Not engage in spamming, false advertising, or deceptive practices
Accurately represent Cendol X products and services
Withdrawal quota limits apply to commission earnings as specified
Commission structures and rates are subject to change
We reserve the right to terminate affiliate accounts for violations

8User Conduct

You agree not to:

Use our services for any unlawful or fraudulent purpose
Attempt to gain unauthorized access to our systems or user accounts
Interfere with or disrupt our services or servers
Use automated systems (bots, scrapers) without permission
Violate any intellectual property rights
Submit false, misleading, or malicious content
Harass, abuse, or harm other users

9Intellectual Property

All content on Cendol X, including but not limited to text, graphics, logos, images, software, and design, is the property of Cendol X or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works without our express written permission.

10Limitation of Liability

To the fullest extent permitted by law, Cendol X shall not be liable for:

Indirect, incidental, special, or consequential damages
Loss of profits, revenue, data, or use
Damages resulting from service interruptions or errors
Actions or omissions of third-party service providers

Our total liability for any claim shall not exceed the amount you paid for the specific product or service giving rise to the claim.

11Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our services will be uninterrupted, secure, or error-free.

12Indemnification

You agree to indemnify and hold harmless Cendol X, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our services, violation of these terms, or infringement of any third-party rights.

13Governing Law and Disputes

These terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Malaysia.

We encourage you to contact us first to resolve any disputes informally before pursuing legal action.

14Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page with an updated revision date. Your continued use of our services after changes are posted constitutes acceptance of the modified terms. We recommend reviewing this page periodically.

15Termination

We may terminate or suspend your account and access to our services at any time, with or without cause or notice, for any reason including violation of these terms.

Upon termination, your right to use our services will immediately cease. Provisions of these terms that by their nature should survive termination shall survive, including intellectual property rights, warranty disclaimers, and limitations of liability.

16Contact Information

If you have questions about these Terms of Service, please contact us:

Cendol X
Email: support@cendolx.com
Website: Contact Us