Privacy Policy

Last updated: 13 December 2025

At Cendol X, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our e-commerce services.

1Information We Collect

Personal Information

  • Name, email address, and phone number
  • Billing and shipping addresses
  • Payment information (processed securely through our payment providers)
  • Account credentials

Automatically Collected Information

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our website
  • Referring website addresses

2How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your orders, account, or inquiries
  • Send promotional emails (with your consent)
  • Improve our website and customer experience
  • Prevent fraud and ensure security
  • Comply with legal obligations

3Information Sharing

We may share your information with:

  • Payment processors to complete transactions
  • Shipping and logistics partners to deliver your orders
  • Service providers who assist in our business operations
  • Legal authorities when required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. These help us remember your preferences, keep you logged in, and analyze how our website is used.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect certain features of our website.

6Your Rights

You have the right to:

  • Access and receive a copy of your personal data
  • Correct inaccurate or incomplete information
  • Request deletion of your personal data
  • Opt out of marketing communications
  • Withdraw consent where applicable

To exercise any of these rights, please contact us using the information below.

7Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order and transaction records are kept for accounting and legal compliance purposes.

8Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any websites you visit.

9Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

10Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Cendol X
Email: privacy@cendolx.com
Website: Contact Us